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IT Systems Support Internship

Internship Responsibilities


Title: IT Systems Support Internship

Department: Information Technology

Position Status: Part Time- Internship

Exempt Status: Non-Exempt Hourly

About the Job

CDS Logistics & Home Services is looking for an enthusiastic, highly-organized Technical Support Intern who is looking to gain hands on experience in IT Systems Support. We are seeking candidates with a passion for IT and technical support, customer service, and a willingness to learn.

IT Systems Support

In this role you will work within our IT team that supports the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on daily support, asset management and special projects. A successful applicant will be able to:

  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees, customers and suppliers
  • Work effectively as a team contributor on all assignments
  • Work independently while understanding the necessity for communicating and coordinating Work efforts with other employees and organizations


  • Provide support for CDS’ bar-coding software (PC and Handheld) and hardware (scanners and label printers) for our network
  • Provide end-user training for CDS’ bar-coding software/hardware
  • Manage implementations of various software systems
  • Barcode Scanner/Printer Asset Management; which includes, but is not limited to: manage returns and shipments of scanners, tracking shipments, update scanner inventory system, etc.
  • Help Senior Support Staff develop training guides and Learning Management System courses
  • Assist end users with level I support tickets; which includes, but is not limited to: Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) issues and questions, copier/fax machine issues, multi-line phone system issues, and additional varied client requests
  • Install & Configure Virtual Private Network (VPN) software on external user’s computers
  • Configure communication/mobile devices (ex. phones, iPads)
  • Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals.
  • Completion of daily reports and tasks.

Skill Set Required



  • Recent graduate  with a 3.0 GPA or higher or currently enrolled in a higher education degree program in computer-related field with a 3.0 or higher GPA.
  • Strong customer service skills.
  • Excellent communication skills; verbal, written and listening.
  • Excellent attention to detail.
  • Ability to take and apply constructive criticism.
  • Strong organizational skills to handle multiple streams of information.
  • Analytical and resourceful hands-on problem solver
  • Experience using MS Office Products (Outlook, Word, Excel, PowerPoint)
  • Must work well in a team environment and also work on solo projects

Preferred Qualifications

  • Strong MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables
  • Experience Supporting Android Devices

Work Environment

  • Office space, server room and warehouse space
  • Ability to lift up to 50lbs
  • Ability to bend over, kneel, and squat to complete inventory and other tasks

Preferred Areas of Study/Major(s)

Information Technology

Internship Location

Middle River , MD


Semester: Spring (Feb - May), Summer (Jun - Aug)
Year: 2019
Hours per week: 10-20 hours
Workdays: Flexible
Pay: Yes, 13.50-14.50 salary
Authorization Requirements: U.S. Citizen/U.S. National, Permanent U.S. Resident

Application Requirements

Required Documentation: Resume, Cover Letter
Application Instructions

Please apply through Indeed using the below link: 



Please direct any questions to: 

Kaitlin Taylor, HR 

CDS Logistics Management Inc. 


1225 Bengies Rd Suite A
Middle River, Maryland 21220

About CDS Logistics Management Inc.

At CDS Logistics, we are specialists in logistics technology, consulting and last mile delivery to the home or job site, as well as to retail locations, of higher value / hard to handle products such as: Kitchen Cabinets, Millwork, Appliances, and other products. 

We operate a national network of cross-dock locations, servicing the needs of large manufacturing companies and big box retailers across the United States, managing 1,000's of deliveries per day.

CDS Logistics realizes that one of the key components of a strong logistics network is computer systems. We have invested heavily in state of the art computer hardware and software developed by our inhouse software development team to better serve our customers and provide valuable information during every step of the process.