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Internship Postings

Service Excellence Intern

Internship Responsibilities

AAMC is looking for a qualified intern to join our Quality and Patient Safety team within the Service Excellence Department. Improving the patient experience is essential to AAMC’s commitment as a patient and family centered organization, therefore it is a top priority for the Quality and Patient Safety team to enhance patient experience within the hospital. The team monitors and compares quality of care measures and other health care standards through federal and state programs.

Purpose of this Internship

  • Understand the organization and operations of AAMC  through activities such as orientations, seminars, trainings, attendance at meetings with organizational personnel, and rotation through all of  the hospital’s departments
  • Develop leadership and professional skills through observations of different management styles, discussions of decision-making practices and interactions with organizational personnel
  • Provide assistance on routine tasks and special projects to advance knowledge and skills in healthcare administration, specifically regarding patient experience
  • Engage in the daily activities of the Service Excellence team and gain real-world experience while making a difference in the lives of patients and their families

Benefits of this internship

  • Practical experience with the Service Excellence department within a hospital
  • Shadowing, mentoring and training opportunities with successful healthcare professionals
  • Opportunity to participate in networking events and company meetings
  • Exposure to many hospital databases
  • Flexible schedule for students
  • Hours may be used to fulfill a student internship course credit

Skill Set Required

- Currently pursuing a degree or post grad in the healthcare field

- Strong interpersonal skills

- Excellent written and verbal communication skills

- Energetic and eager to tackle new projects and ideas

- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)

- Highly-motivated pre-professional with a positive attitude

- Ability to take direction and multi-task

- Comfortable talking to a variety of hospital personnel, from front line staff to upper level leadership, as well as patients and their families

- Reliability & commitment to at least 8 hours a week (may work up to 40 hours a week)

Preferred Areas of Study/Major(s)

Healthcare Administration

Internship Location

Annapolis, MD


Semester: Spring (Feb - May), Summer (Jun - Aug), Fall (Sep - Dec), Ongoing
Year: 2019-2020
Hours per week: Negotiable
Workdays: Flexible
Pay: No
Authorization Requirements: U.S. Citizen/U.S. National, Permanent U.S. Resident

Application Requirements

Application Deadline: March 1, 2020
Required Documentation: Resume, Cover Letter, Other - If selected, must adhere to AAMC immunization requirements
Application Instructions Email cover letter and resume to Volunteer Coordinator Kira Dickson at

Additional Information

Examples of Intern duties

  • Assist in designing and implementing specific projects that connects the interest of the intern and the needs of the hospital
  • Attend various meetings with all types of hospital personnel and record notes
  • Conduct research for best improvements using hospital databases
  • Track and analyze patient satisfaction data and feedback using hospital databases
  • Clinical unit observations and rounding
  • Patient shadowing to improve patient experience
  • Attend various hospital committee events, seminars and educational programs
  • Assist with designing reports and presentations using Microsoft Word, PowerPoint & Excel
  • Use marketing tools to help design and create hospital posters, fliers, ads, etc
  • Exposure to
    • PressGaney: healthcare patient satisfaction survey data platform
    • Cipherhealth: Patient engagement and outreach software for healthcare systems
    • The Beryl Institute: Healthcare research platform to improve patient experience through collaboration and shared knowledge
    • HCAHPS Surveys: Hospital Consumer Assessment of Healthcare Providers and Systems
    • WeBrand: Digital marketing tool
    • SurveyMonkey: Software tool to create online surveys
    • Epic Systems: Health information software system  for health systems to access, organize, store and share medical records
    • Hospital committee involvement &  events: Participation with Mindfulness Committee, Generation Now, Rewards & Recognition, LEAD Academy, PFAC
    • Microsoft Word, Excel, PowerPoint, Outlook


2000 Medical Parkway
Annapolis, Maryland 21401

About Anne Arundel Medical Center

Anne Arundel Medical Center (AAMC), a regional health system headquartered in Annapolis, Md., serves an area of more than one million people. Founded in 1902, AAMC includes a not-for-profit hospital, a medical group, imaging services, a substance use treatment center, and other health enterprises. In addition to a 57-acre Annapolis campus, AAMC has outpatient pavilions in Bowie, Kent Island, Pasadena, Odenton and Waugh Chapel.