Founded in 1876, The Maryland Zoo in Baltimore is the third oldest zoo in the United States and is internationally known for its contributions in conservation and research. The Maryland Zoo in Baltimore is also a major tourist destination and welcomes over 460,000 guests annually. Our Visitor Services department plays a main role in providing the positive, informative human interactions that enhance every guest’s experience, from entree at the Main Gate to riding the shuttle into the heart of the zoo, it is the Visitor Services Agent that will be on hand to greet and assist our many guests. As an intern with our Visitor Services department, various aspects of hospitality management will be explored, such as: guest relations, front gate management, and problem solving and staff hiring, training, scheduling, and payroll. Interns will gain insight into the operations of visitor services through training, observation, and shadowing experiences.
- Managing daily guest operations;
- Work with Visitor Services manager and supervisor to continually update and plan operational strategy to maximize contribution and level of service;
- Employee management; and
- Maintain exceptional standards of customer service, cleanliness and physical appearance of all locations.
Skill Set Required
- Internship must be completed for college credit;
- Ability to work with individuals from a wide variety of age groups and ethnic, cultural and economic backgrounds;
- Excellent communication skills;
- Willingness to learn about Maryland Zoo amenities, layout, and operations;
- Must be able to walk large areas of the Zoo as needed;
- Must be able to stand on hard surfaces for long periods of time; and,
- Must be able to work outdoors in all seasons and weather conditions.
Spring (Feb - May)
Hours per week:
October 31, 2019
Resume, Cover Letter, Other - Unofficial Transcript
Time Commitment: Ideally this internship will begin in early May and continue through August with commitment of 3-5 days a week, scheduled Sunday-Saturday, Zoo open to Zoo closing.
Please note: Internships are unpaid, and there is no reimbursement for transportation or housing;
Training: Maryland Zoo Intern Orientation (2 hours); Visitor Services Orientation (8 hours) and On-the-job intro training programs; and safety meetings.